L'Oréal SA_ Quality Assurance Manager

KEY JOB ACCOUNTABILITIES

• Act as a plant quality system consultant to assist in quality related problem solving activities
• Conduct internal, supplier, and subcontractor quality audits
• Use and analyse quality KPIs and monitor action plans to improve quality
• Coordinate projects to make sure that plant, suppliers and subcontractors all comply with the quality system
• Develop and document quality system procedures and work instructions
• Maintain and audit all plant TBQ on Quality
• Organize and maintain/control all ISO and audit (FDA) documentation
• Implement L’Oréal’s quality assurance procedures
• Share own expertise in plant quality systems (processing, packaging, quality system, document management, quality management, etc.) to provide specialist input on plant quality systems
• Participate in new projects and co-ordinate management of change.
• Coordinate quality operations for product launches
• Develop and conduct training courses pertaining to quality system knowledge and improvement

PROFESSIONAL & TECHNICAL COMPETENCIES

• Leads with Human Sensitivity – Demonstrates respect,(respects our Code of Business Ethics) Develops others (explains strategic objectives and the meaning of projects) and Enriches team dynamics (. motivates the team to work with diverse personalities and cultures) and Supports others to optimize team performance (role model behavior)
• Displays Sensitivity to Our “Métier” – Focuses on quality, (controls the flow of the team work, constantly perfecting with a purpose of excellence), and Builds knowledge of the beauty business and understands beauty (knowledge of the products and brands)
• Demonstrates Entrepreneurship – Takes initiative (demonstrates resourcefulness), focuses on customers, (drives contributions to achieve customer satisfaction) Improves performance (finds solution to complex problems and develops a vision)(Analyses and uses KPIs for continuous improvement)
• Innovates – Shows curiosity (has an open mind), Imagines creative solutions generating business value, (welcomes new ideas with an open mind and looks for trends), Promotes team creativity (participates in creative controversy using insightful questioning)
• Achieves Results with Integrity – Conveys energy (time management) Focuses on results (accelerates multiple tasks to meet deadlines) and Acts with integrity (role model behavior)
• Manages Complexity – Reasons from multiple perspectives (analyzes issues by combining listening, observation, reasoning and common sense) and Makes decisions (demonstrates courage in decision making)
• Interacts Effectively – Listens and communicates effectively (presents confidently and convinces others) and actively networks (leadership)

EXPERIENCE & QUALIFICATIONS

• Basic understanding of FDA (Food & Drug Administration) cGMP (Cosmetics Good Manufacturing Practices) requirements
• 3 to 5 years Scientific background in either Chemical Engineering or Chemistry
• Attention to detail is critical
• Manufacturing experience
• Laboratory experience will be an added advantage

LORÉAL COMPETENCIES

• INNOVATOR
• STRATEGIST
• PEOPLE DEVELOPER
• INTEGRATOR
• ENTREPRENEUR

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation.

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