• Home
  • Job
  • Contact Centre Consultant (Correspondence)

Contact Centre Consultant (Correspondence)

Clicks Group Limited | Cape Town, Western Cape | ZA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Clicks Group Limited with the position of Contact Centre Consultant (Correspondence) - Clicks Group Limited which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Contact Centre Consultant (Correspondence) - Clicks Group Limited below matches your qualifications. Good Luck: D

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group’s reputation, thereby ensuring…...

Listing reference: 017084 Listing status: Online Apply by: 22 June 2024

Position summary

Industry: Wholesale & Retail Trade Job category: Call Centre and Telesales Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes

Introduction

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group’s reputation, thereby ensuring an increase in sales both online and in-store.

Job description

Job Objectives:
  • Assist with managing the various queues within the Freshdesk environment, including but not limited to Online Shopping, Social Media and Email Correspondence.
  • Resolving customer queries and complaints via various channels, including but not limited to Inbound & Outbound Calls, Emails, Social Media, Online Chat and Email Correspondence.
  • Meet customers expectations by being knowledgeable, professional and courteous at all times and through ensuring ‘first contact’ resolution
  • Assist with managing various mailboxes within the Clicks Group Customer Service Environment.
  • Submit weekly reports to the Team Leader detailing the number of interactions handled.
  • Performing daily checks of website when required - to ensure that customers are enjoying a seamless experience.
  • Any other reasonable ad-hoc duties requested from management.

Minimum requirements

Education:
  • National Senior Certificate (Grade 12)
  • Contact Centre qualification (Desirable)
Experience:
  • 5 years’ experience in a customer service environment.
  • 2 years’ experience in a Contact Centre with focuses on Social Media and/or Online Shopping support (Desirable)
Job Skills and Knowledge:
  • Consumer Protection Act
  • Customer Service Principles
  • Protection of Personal Information Act
  • Excellent Communication Skills (oral and written) in English and one other South African language
  • Customer Service Orientation
  • Demonstrated flair for troubleshooting and out-of-the-box problem solving
Competencies:
  • Following instructions and Procedures
  • Relating and networking
  • Planning and Organising
  • Coping with Pressures and Setbacks
  • Entrepreneurial and Commercial Thinking
  • Working with people
  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations
Other Information: This position involves working shifts which may be scheduled between 07:30 and 21:00 and may include Saturdays, Sundays and Public Holidays.

Information :

  • Company : Clicks Group Limited
  • Position : Contact Centre Consultant (Correspondence)
  • Location : Cape Town, Western Cape
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Contact Centre Consultant (Correspondence) job info - Clicks Group Limited Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Contact Centre Consultant (Correspondence) job info - Clicks Group Limited Cape Town, Western Cape in 16-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@joboio.com

Post Date : 16-06-2024

Recomendations Jobs