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Collections Consultant (x8)

Capfin | Northern Suburbs, Western Cape | ZA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Capfin with the position of Collections Consultant (x8) - Capfin which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Collections Consultant (x8) - Capfin below matches your qualifications. Good Luck: D

The successful incumbent will ensure collections targets are always met with high service levels being maintained. Be fluent in one or more languages....

The successful incumbent will ensure collections targets are always met with high service levels being maintained. All customers are assisted in a friendly and in a courteous manner and all queries are resolved in line with our Service Level Agreement.

Key Performance Areas

  • Ensure that you have a full understanding of our collections processes, policies and procedures whilst always adhering to best practice standards
  • To achieve the individual performance criteria set for all Consultants whilst at the same time always maintaining a high level of productivity daily
  • Obtaining a reasonable Promise to Pay on accounts in Collections that is in line with the approved negotiation strategy and call script
  • Ensure that the quality of work produced is in line with the departmental quality standards
  • Capture required data accurately in order to ensure all systems are up to date and are used efficiently
  • Always provide an Exceptional Customer Experience
  • Ensure a professional, polite, and efficient service is always offered by acting as an ambassador internally and externally
  • Handle objections / negotiations appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction

Qualification

  • Senior Certificate – Grade 12

Experience

  • Minimum of 1 year’s collections experience within a Call Centre environment
  • Be fluent in one or more languages

Functional Competencies

  • Strong negotiation skills
  • Target Driven
  • Computer and Numeracy literate
  • Excellent communication skills (verbal and written)
  • Accurate, organised, and able to multitask
  • Ability to handle difficult calls in a patient and understanding manner
  • Well-presented and be representative of the Company brand
  • Ability to work under pressure
  • Must be dependable

Behavioural Competencies

  • Teamwork
  • Quality and Detail Orientation
  • Strong Customer Service Orientation
  • Following instructions and procedures
  • Effective Communication
  • Assertiveness

Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.

By submitting your application, you are giving Capfin implicit consent to the storage and processing of your personal information.

Capfin is committed to creating equal employment opportunities.


Information :

  • Company : Capfin
  • Position : Collections Consultant (x8)
  • Location : Northern Suburbs, Western Cape
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Collections Consultant (x8) job info - Capfin Northern Suburbs, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Collections Consultant (x8) job info - Capfin Northern Suburbs, Western Cape in 22-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 22-05-2024

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