Client Service Agent

SFG Engineering Services | Cape Town, Western Cape | ZA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the SFG Engineering Services with the position of Client Service Agent - SFG Engineering Services which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Client Service Agent - SFG Engineering Services below matches your qualifications. Good Luck: D

The purpose of a Client Services Agent is to co-ordinate job assignments, quotations, invoicing and general administration....

The purpose of a Client Services Agent is to co-ordinate job assignments, quotations, invoicing and general administration.
Duties and responsibilities:
  • Ensure open communication between company and customer
  • Liaise with client regarding queries or other job related enquiries
  • Distribution of enquiries to various branches
  • Liaise with technical & sales departments to ensure accurate quoting
  • Timeous and accurate quotations and invoicing
  • Liaising with manufacturers where required, and maintain open communication through job
  • Liaising with suppliers to ensure co-ordination of all external work in a timeous fashion
  • Quotation follow-ups to assist sales (where applicable)
  • Upon confirmation, proceed with scheduling and mobilization
  • Arranging of travel requirements for service technicians in Africa
  • Ensure job is controlled and coordinated within budget
  • Subsistence, communication and insurance for technicians
  • Check certificates time sheets after engineers return
  • Ensure all front-end information is accurate and complete
  • Responsible for remaining informed of the latest pricing policies
  • Ensure all job info and costs are captured accurately throughout job costing process
  • Maintain live records on the CRM system
  • Maintain manufacturers’ certification records
  • Ensure proper paperwork is submitted to accounts department
  • Ensure accounts are opened for all clients
  • Gather information package for technicians
  • Respond to clients queries and enquiries after hours when required
  • Maintenance of existing customer relationships with allocated house accounts

Education, experience and competencies required:

  • Grade 12 (minimum)
  • At least 3 years administration experience
  • CRM system experience with Bluwave would be advantageous
  • Technically competent in the marine services industry
  • Creative and enthusiastic
  • Strong communication skills at all levels, both written and oral
  • Good negotiation skills
  • Project management skills
  • An in-depth knowledge of the Marine Safety industry
  • Excellent negotiation skills
  • Fully PC literate with a sound understanding of Microsoft office tools
  • A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
  • Client liaison training and/or experience
  • Ability to interact with managers, customers and sales executives
  • Ability to make and action decisions in an effective manner
  • Ability to identify and act on key performance indicators
  • Well organized with an attention to exacting detail

Information :

  • Company : SFG Engineering Services
  • Position : Client Service Agent
  • Location : Cape Town, Western Cape
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Client Service Agent job info - SFG Engineering Services Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Client Service Agent job info - SFG Engineering Services Cape Town, Western Cape in 15-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 15-06-2024

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