Level 2 Support Agent

Flash | Northern Suburbs, Western Cape | ZA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Flash with the position of Level 2 Support Agent - Flash which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Level 2 Support Agent - Flash below matches your qualifications. Good Luck: D

Answer and respond efficiently to telephone, email and WhatsApp queries to produce the desired outcome for the trader. Attend to outbound calls when required....

RESPONSIBILITIES:

  • Answer and respond efficiently to telephone, email and WhatsApp queries to produce the desired outcome for the trader.
  • Deal with banking queries.
  • Assist in the day-to-day problem solving, call query resolution and thinking outside the box in different scenarios.
  • Address escalated issues including customer complaints, aggressive and unreasonable callers and provide support to the Team Leaders and QA’s.
  • Fraud monitoring, investigating, and reporting.
  • Actively problem solve and answer enquiries from Traders, Area Growth Manager, Kiosk representatives and provide support to the Team Leader. -
  • Ensure delivery of superior customer experience
  • Meet and exceed required key performance indicators in relation to quantitative, qualitative, and behavioural volumes.
  • Attend to outbound calls when required
  • Compile reports to management and assist Team leader in collecting data
  • Play a strong role in coordinating responses
  • Contributes to ongoing quality of support tools
  • Monitoring using tools E.g. SF monitor and notification emails

MINIMUM REQUIREMENTS:

  • Matric certificate
  • 1-3 years of experience in a call centre environment
  • Proficient in relevant computer applications
  • Experience in customer support
  • Excellent command of English
  • Previous experience in web hosting and Live chat (advantageous)
  • The minimum typing speed requirement is 25 words per minute.

SKILLS:

  • Excellent problem solving skills
  • Attention to detail and the ability to work with large amounts of data
  • Good communication and people skills
  • Excel and data analysis skills
  • Experience in supporting customers in a technical and fast paced environment.
  • Basic problem solving and logical analysis skills
  • Multitask
  • Time Management
  • Computer Literacy

ATTRIBUTES:

  • Confident
  • Adaptable
  • Direct
  • Mature
  • Friendly
  • Energetic
  • Team Player
  • Able to work unsupervised

Information :

  • Company : Flash
  • Position : Level 2 Support Agent
  • Location : Northern Suburbs, Western Cape
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Level 2 Support Agent job info - Flash Northern Suburbs, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Level 2 Support Agent job info - Flash Northern Suburbs, Western Cape in 08-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 08-05-2024

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