Marketplace Operations Manager (KG)

This role leads a large and diversified team therefore, it is highly cross-functional and highly visible by the senior leadership of company. You must not only be able to develop and drive high-level strategic initiatives, but you must also be willing to roll up your sleeves and dig into daily and operational challenges that impede third party merchants success.

This is a senior position reporting to the Head of Marketplace .

Job Purpose

Develop processes for marketplace operations and systems that enable growth and scale of the platform.

Continuous improvement of existing processes, operations and systems focused on operational efficiencies, quality improvements and cost reduction.

Ensure a positive seller experience in all interactions with marketplace processes with focus on seller education and support.

Management of projects and partnerships focused on new initiatives across the business including commercial, engineering and supply chain.

Your responsibilities will include

Continuous monitoring of merchant experience to ensure that merchant sentiment is positive and the environment facilitates merchant growth and success.

Partner with key stakeholders from engineering and content management, legal, commercial and wider organisational supply chain teams to help identify opportunities for Marketplace operational business process improvements and opportunities to develop and deliver an autonomous self-service platform for sellers.

Work closely with support services to ensure that support issues are handled quickly and with accuracy.

Continuous monitoring of supply chain operations to ensure that merchant operational performance is of a high standard.

Develop operations to eliminate waste, cut costs and improve delivery times.

Drive initiatives with the data analysts to continuously improve merchant performance and implement data driven recommendations and strategies.

Manage team of junior operations managers and analysts to maintain the day to day operations of the marketplace.

Attributes required

Process-oriented, using data to drive decisions

Ability to manage a team to meet deadlines, drive operational excellence

Self- starter - be able to take guidance and develop own solutions in sometimes ambiguous circumstances

Keen interest in 4th generation technology and building automation

Experience in lean operations and six-sigma

Passionate about companyand the potential of e-commerce

Excellent verbal and written communication skills and stakeholder management

Strong prioritisation and time management skills

Qualifications and Experience

Industrial Engineering or similar degree in Operations Management

Minimum 5 years of experience

2+ years of managing a team

High proficiency in advanced Excel

SQL is a plus

Experience in an e-commerce environment is a plus

Lean, Six Sigma and Process optimisation

Between 3 - 5 Years