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Customer Support Specialist - 0196 - Cape Town, SA

Bionic Talent | Remote in Cape Town, Western Cape 8000 | ZA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Bionic Talent with the position of Customer Support Specialist - 0196 - Cape Town, SA - Bionic Talent which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Specialist - 0196 - Cape Town, SA - Bionic Talent below matches your qualifications. Good Luck: D

As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service....

About the client:

Our client is a leading digital marketing agency based in the USA with very specific and targeted clients. They are looking for an experienced Customer Support Representative who has the right people skills to successfully fulfill this role.

About the role:

As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary goal is to ensure customer satisfaction and maintain positive relationships with clients.

What you’ll be doing:

  • Answer customer queries via phone, email, chat, or other communication channels.
  • Provide accurate and timely information regarding products, services, and policies.
  • Investigate and resolve customer issues, complaints, or concerns effectively.
  • Collaborate with other departments to escalate and resolve complex problems.
  • Maintain a deep understanding of the companys products or services.
  • Educate customers on product features, usage, and troubleshooting steps.
  • Record and maintain detailed and accurate customer interactions and resolutions in the companys database or CRM system.
  • Gather feedback from customers to identify areas for improvement.
  • Share customer feedback with the relevant teams to enhance products or services.
  • Collaborate with sales, marketing, and product development teams to share customer insights and contribute to the improvement of products and services.
  • Uphold a professional and positive attitude in all customer interactions.
  • Ensure compliance with company policies and procedures.

Who are we looking for?

  • Should be proficient in speaking English with customer support experience.
  • High school diploma or equivalent (Bachelors degree preferred).
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and decision-making abilities.
  • Customer-focused with a positive attitude.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Familiarity with CRM software and customer support tools is a plus.
  • Experience in healthcare or taxes/finance niche.

Position: Customer Support Specialist

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9:00 am - 6:00 pm EST

Holidays: US Local Holidays

Salary: USD 1000 - USD 1200

Internal Job ID: 0196


Information :

  • Company : Bionic Talent
  • Position : Customer Support Specialist - 0196 - Cape Town, SA
  • Location : Remote in Cape Town, Western Cape 8000
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Specialist - 0196 - Cape Town, SA job info - Bionic Talent Remote in Cape Town, Western Cape 8000 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Specialist - 0196 - Cape Town, SA job info - Bionic Talent Remote in Cape Town, Western Cape 8000 in 01-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 01-05-2024

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