Customs Services Product Manager

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk. We Offer: When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. As the Maersk Customs Services (MCS) Product Manager - Southern Africa & Islands (SAID, your primary goal is to grow the business while ensuring a healthy profit and loss (PnL). To do this, you must have strong business and financial skills, and support customer integration to drive product adoption and sales. Your role involves equipping internal teams like sales, marketing, and customer support with the tools they need to understand and promote the product, as well as maintain compliance with regulations and certifications like AEO (Authorised Economic Operator). Key responsibilities:

• In addition to leading people and managing tasks, your responsibilities include training and education, sales enablement, and coordinating across various teams.
• You will also be responsible for hiring, coaching, evaluating performance, and salary reviews.
• You contribute to business plans, set policies, and manage financial performance, which requires strong stakeholder management and cross-functional collaboration.
• Your work will involve understanding and managing financial performance, ensuring accurate analysis and reporting.
• You will be setting budgets, forecasting, monthly reporting, developing growth initiatives and designing and implementing a business plan for customs that aligns with the organizational goals.
• You will also focus on supporting sales activities, managing pipelines, and participating in tenders to meet sales targets.
• You will collaborate with a range of internal teams, including Area and Regional leadership, sales and customer service, product development, finance, technology, procurement, and compliance. Additionally, you will engage with external stakeholders such as clients, customs regulators, government agencies, and customer service vendors.

We’re looking for:

• Minimum 8 years industry experience in Customs Brokerage, Trade Compliance and proven business development track record.
• Bachelors degree is preferred.
• The successful candidate has vast proven experience working in a clearing and forwarding environment or even a regional customs manager with responsibility towards financial performance, the execution teams and customer engagements and driving the growth roadmap.
• This person will be very comfortable being the subject matter expert in discussions with customers on their customs portfolios as well as to internal stakeholders in managing opportunities and compliance risk.
• You are a self-assured communicator with a great commercial flair and the confidence to have a presentation and a discussion with customers and drive a sale.
• Strong financial acumen and an entrepreneurial mindset.
• Strong understanding of Customs Services requirements including Quarterly Business reviews, standard KPI requirements and standard reports.
• Strong knowledge of Customs product, compliance and the market.
• Strong business and commercial understanding.
• Ability to manage complexity.
• Understands global supply chain and the value of Customs Services.
• Expertise in Chemical, Technology, Lifestyle, Reefer and or Automotive would be an advantage.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . #LI-TL1 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .