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Product Support Agent (Durban)

Tracker South Africa | Durban, KwaZulu-Natal | ZA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Tracker South Africa with the position of Product Support Agent (Durban) - Tracker South Africa which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Product Support Agent (Durban) - Tracker South Africa below matches your qualifications. Good Luck: D

Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. Provide telephonic service existing clients....

Listing reference: track_001243 Listing status: Online Apply by: 2 July 2024 Position summary Industry: IT & Internet Job category: Customer Service Location: Durban Contract: Permanent Remuneration: Market Related EE position: No Introduction Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional. Job description
  • Provide telephonic service existing clients.
  • Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
  • Liaise with internal / external clients, branches, consultants, as well as fitment departments
  • Capture, maintain and update customer and vehicle details
  • Communicate with the Cancellation department when receiving cancellation request from the clients
  • General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
  • Provide feedback to the internal and external customers
  • Creating, allocate and follow up on service requests
  • Handle internal and external complaints on Telephonically and emails
  • Any other related tasks or duties assigned by the Supervisor / Line Manager
  • Adherence/Comply to schedules as determined on the Telephony system.
Minimum requirements
  • Must have Matric / Grade 12
  • Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
  • Understanding of telematics & telecommunications, specifically GSM & satellite communication
  • Excellent Communication (verbal and written) skills
  • Ability to take ownership of tasks and queries
  • Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
  • Attention to detail
  • 1-year previous call centre experience
  • Initiative
  • Teamwork
  • Problem solving
  • Results driven
  • Customer centric

Information :

  • Company : Tracker South Africa
  • Position : Product Support Agent (Durban)
  • Location : Durban, KwaZulu-Natal
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Product Support Agent (Durban) job info - Tracker South Africa Durban, KwaZulu-Natal above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Product Support Agent (Durban) job info - Tracker South Africa Durban, KwaZulu-Natal in 26-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 26-06-2024

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