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Customer Management Import Controller

DB Schenker | Port Elizabeth, Eastern Cape | ZA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the DB Schenker with the position of Customer Management Import Controller - DB Schenker which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Management Import Controller - DB Schenker below matches your qualifications. Good Luck: D

Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer....

  • Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer.
  • Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders.
  • Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
  • Ensure Customers are invoiced for all shipment related charges.


Accountable

  • Run compliance check against corporate and legal guidelines - as applicable.
  • Ensure valid quotation for Consignee is in place.
  • Obtain adequate shipping volume forecast information from Consignee and maintain this information at all times - as applicable.
  • Continuously provide Consignees volume forecast information to Origin Office - as applicable.
  • Receive pre-shipment status from Origin office and continuously inform Consignee - as applicable.
  • Receive booking request from Consignee or Origin Office - as applicable.
  • Qualify booking request details against customer agreement and current market conditions- as applicable.
  • Verify booking request with Consignee and provide shipping instructions to Origin Office - as applicable.
  • Provide preferred routing instructions to Origin office - as applicable.
  • Request and received the clearing instructions from the consignee and relay to customs team.
  • Request and receive delivery instructions from Consignee and relay to Operations Team.
  • Continues tracking and tracing of shipments from pick up to delivery and relay any delays to the client timeously
  • Request update from/with MDM Team (Master Data Management) as applicable.
  • Follow up on Consignee’s credit issues with Finance Team.
  • Facilitate communication between Customer and Import customs department - as applicable.
  • Receive and/or upload relevant Customer documents to digital archive (ODM) via TANGO - as applicable.
  • Continuously provide demurrage & detention details to Consignee.
  • Evaluate and ensure shipment profitability.
  • Explore upsell opportunities with the Consignee.
  • Generate operational reporting for Customer daily and distribute accordingly
  • Ensure compliance with Customer specific KPIs - as applicable.
  • Verify and create income reserves and cost accruals in TMS (TANGO).
  • Comply with DB Schenker’s internal KPI’s at all times for both Data Quality and invoicing.
  • Ensure timeously distribution of client documents.


Responsible

  • Support a positive and attractive working atmosphere/environment.
  • Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
  • Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
  • Support a positive, attractive working atmosphere and office environment.
  • Explore upsell opportunities with the Shipper (involve Sales Team - as applicable).

Informed

  • All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • Ability to multi-task.
  • Effective communication skills and professional communication etiquette.
  • Fluency in written and spoken English.
  • Fluency in written and spoken [local] language.
  • Perform well under pressure.
  • Strong computer (Windows PC) skills.
  • Typing skills (at least 30 words per minute).
  • Decision-making and problem-solving skills.
  • Ability to prioritize and manage time.
  • Attention to detail and accuracy.
  • Organizational skills.
  • Must work well within a team.

Information :

  • Company : DB Schenker
  • Position : Customer Management Import Controller
  • Location : Port Elizabeth, Eastern Cape
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Management Import Controller job info - DB Schenker Port Elizabeth, Eastern Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Management Import Controller job info - DB Schenker Port Elizabeth, Eastern Cape in 05-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 05-07-2024

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