Call Center Agent

Servest Careers | Johannesburg, Gauteng | ZA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Servest Careers with the position of Call Center Agent - Servest Careers which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Call Center Agent - Servest Careers below matches your qualifications. Good Luck: D

This role reports directly to the Client Care Desk Team Leader, in the Shared Services Business Unit. Answer incoming calls ranging from customer service,…...

Job Context

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation.

Applications are invited for a vacancy exists for a dynamic and driven Call Centre Agent to join a team based at the Head Office in Waterfall. This role reports directly to the Client Care Desk Team Leader, in the Shared Services Business Unit.

Minimum Requirements
  • Answer incoming calls ranging from customer service, telesales, and general enquiries
  • Route calls to appropriate colleagues
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Log and transfer sales leads to relevant divisions
  • Document all call information according to standard operating procedures
  • Recognise, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports daily
  • Keep up to date with product, service, and process knowledge
  • Manage general mailboxes associated with Servest according to standard operating procedures. This includes info@servest.co.za and any other the business may find necessary
  • Social Media Community Management
  • Other duties as assigned
Duties & Responsibilities
  • Matric (Grade 12)
  • Proficient in relevant computer applications
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

Information :

  • Company : Servest Careers
  • Position : Call Center Agent
  • Location : Johannesburg, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Call Center Agent job info - Servest Careers Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Call Center Agent job info - Servest Careers Johannesburg, Gauteng in 25-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 25-06-2024

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