WFM Analyst

Who we are is because of our people. We invest in them because they make us better. We value our people, putting our customer’s first, working fast and smart and doing the right thing. TFG is a diverse, multi- faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer’s lives and we are passionate about inspiring our customers to live their best lives. Our vision is to create the most remarkable omnichannel experiences for our customers.

WFM department & HR Analytics we are part on the shared services I HR, we look after all stores employees of all TFG group brands, Distribution centres, Financial Services and the bash team.
A Workforce Management Analyst is accountable to interpret, analyze and assess the workforce processes and metrics. WFM analyst is responsible for suggesting and implementing a range of human resource initiatives to support and achieve the desired business outcomes.

Key Responsibilities:

• Responsible for a portfolio of store staff scheduling needs and requirement in which the incumbent needs to be manages and checks that stores receive optimal and efficient staff schedules in line with cost and budgets and customer experience/retail operational requirements.
• Provides line manager/user support and query management related to WFM
• Systems Support and maintenance – incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
• Responsible for reporting/monitoring and tracking of WFM compliance, adherence, and trends.
• WFM Model Testing and User Acceptance Testing

Qualifications and Experience:

• A relevant tertiary qualification in Math, BSC, Bcom stats, Stats or IT
• Minimum of 2 + years’ experience in a similar role
• WFM (scheduling, forecasting & real time)
• MS office - Database analysis and problem solving
• Aspect (Alvaria) , Genesis, Day force, Kronos, Total IX.

Skills:

• Review and Reporting
• Managing Change
• Business Case Contribution
• Business Process Modeling (BPM)
• Enterprise Readiness Assessment
• Perform Gap Analysis
• Human resources systems and tools
• Presentation Creation
• Spreadsheet Expertise
• Employee Relations
• Learning Solutions Development

Behaviours:

• Applies market and business insights in order to drive organisational objectives
• Effectively works with others to achieve shared goals
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
• Understands and navigates dynamics created by processes, systems, and people
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when resolving organisational problems
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.