Salvage Case Agent (JG10)

CAREER OPPORTUNITY Santam’s Claim department has a position available for an Salvage Case Agent based at Parktown, Johannesburg. ROLE PURPOSE The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (motor and non-motor) once it is deemed a write-off or uneconomical to repair; by the Assessor. This must be done in adherence with the SAIA code of conduct. The role exists to have full control, visibility and management of all of Santam’s salvage inventory. This is in excess of R800 million worth of potential revenue that directly improves Santam’s bottom line. The value this role contributes is that it controls, manages and has line of sight of all of Santam’s salvage stock on the move, ultimately ensuring that the vehicle is auction ready and income is generated and money banked (end-to-end process).
KEY RESPONSIBILITIES SALES:

• Conducts the follow ups on auctioned vehicles by Auction service providers
• Ensures that vehicles are sold as per the target.
• Drive vehicle sales against turnaround times

FINANCIAL ADMINISTRATION:

• Track the vehicle payments against sales

Query Handling:

• Liaising with internal and external salvage stakeholders
• Handle queries from internal and external stakeholders
• Adherence of SOP and SLA
• Ensures client satisfaction and targets are met
• Escalate complaints to the relevant Team Managers or Departments.

PROCESS:

• Responsible for end-to-end salvage claim process.
• Ensures that salvaged assets are being collected, delivered and auction ready within the given TAT from when the Upliftment is completed by the Assessor.
• Request document from banks and financial institutions.
• Authorise MBR / Towing Supplier release fees based on Santam contracted mandates.
• Track Motor assets with relevant Salvage supplier as per SLA.
• Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA.
• Handles the cancellation request coming from the Merit Claims/ Motor or Assessing Departments
• Ensure that the systems are utilised in accordance with Salvage SOP
• Identifies gaps between the Salvage department processes and that of the Assessing environment
• JDE Approvals

QUALIFICATION

• Matric

EXPERIENCE

• A minimum of 2 - 3 years’ experience in claims operations process.
• A minimum of 1 - 2 years experience of Salvage
• Strong industry knowledge.
• Strong negotiations skills recommended.
• Strong problem-solving skills.

ABOUT THE COMPANY Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at www.santam.co.za / careers and apply online. Should you be aware of a qualified individual, please pass this vacancy on to them. Please note this appointment will be made in line with the Santam Employment Equity strategy. People with disabilities are welcome to apply.