Credit and Collections Analyst

at DigiCert
Cape Town

ABOUT DIGICERT

Were a leading, global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands, the worlds largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust-and abstract idea-to work. Thats digital trust for the real world.

JOB DESCRIPTION

We are looking for an experienced and highly motivated Credit and Collections analyst who will take on the challenges of developing the Companys accounts receivable collection process and implementing best practices. This member of our team will take responsibility for and work to improve the collection effort by working with our customers and other departments to achieve success.

RESPONSIBILITIES

Collections - ownership of AR aging: managing collections efficiency metrics to target, acting as a first point of contact to obtain full resolution on customer disputes or billing inquiries
Meet defined department goals and activity metrics
Participates on process improvement projects as assigned
Recommend accounts for suspension after proper collection activities
Communicate the status of designated accounts to Collections Manager
Cash management, effectively analyze and resolve open cash (unapplied) amounts in a timely manner.
Process and review account adjustments
Reconcile customer disputes as they pertain to payment of outstanding balances due
Monitor and maintain assigned accounts – customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Reduce delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support Collections Department
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Must communicate and follow up effectively with Sales and Sales Operations departments regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with customers and sales
Ensures compliance with all company policies
Ad-Hoc projects

REQUIRED QUALIFICATIONS

Currently pursuing a University degree in Business, Finance, Accounting or related field
Experience in customer collections (preference of 2 years)
Experience in reviewing company financials and establishing appropriate credit limits to mitigate company risk
NetSuite ERP experience preferred
Excellent account reconciliation skills
Excellent communications skills, both telephone and written
Proficient with MS Excel, MS Word, and/or any other products within the Microsoft Suite
Strong organizational skills
Attention to detail
Ability to work and communicate among multiple teams and functions
2 years of experience with accounting, budgeting, finance or customer service

BONUS EXPERIENCE

Preferred Bachelors degree in Business, Finance, Accounting or years related experience
Advanced knowledge and skill with MS Excel, MS Word, and/or any other products within the Microsoft Suite
Preferred NetSuite experience
2+ years of experience in accounting, budgeting, finance or customer service
Preferred experience working in the technical industry

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply