Specialist: Technician - Service

Purpose

The purpose of the position is to diagnose faults, repair and conduct set vehicle services according to the prescribed standards of the relevant OEM and standard operating procedures. The position aims to deliver high quality technical expertise, thereby honoring the Motus values in terms of exceptional service delivery.

Key Duties and Responsibilities

• To carry out diagnostic work and to implement the relevant actions required in terms of servicing / repairing vehicles.
• To take steps to ensure the servicing of vehicles remains within the targeted percentages of the manufacturers time.
• To discuss matters with the service advisors and customers as required and to provide concrete explanations.
• To ensure standards are maintained with vehicle care and safety whilst performing functions.
• To ensure vehicles are returned to the customer after service in a neat and clean condition.
• To adhere to Motus as well as OEM policies, procedures, and expectations.
• To recommend purchases of capital equipment if need be.
• To complete all forms and documentation as required and to draft relevant reports if need be.
• To mentor apprentices, sign off logbooks and evaluate their technical ability.
• Ensure effective communication with staff, across departments, with customers and service providers.
• Willingness to participate in marketing campaigns when required.

Experience and Qualifications:

• Valid Trade certificate as technician – essential.
• Valid unendorsed drivers’ licence.
• 2 - 3 Year technician experience within the automotive industry.
• Proven track record for “Fix right first-time.”
• The following qualifications / experience will be advantageous:
• OEM recognized certifications and OEM experience as technician.
• Health and safety related

Skills Required:

• Mechanical insight.
• Problem solving and motor vehicle fault finding skills.
• A strong team player yet still able to work independently with minimal supervision.
• Customer orientated.
• Fast decision making and action orientated.
• Knowledge of relevant OEM operating programs.
• Sound communication and writing skills to accurately record findings and work on job cards.
• Basic computer skills.