ASSISTANT FRONT OFFICE MANAGER - SANDTON, JOBURG

SCOPE AND GENERAL PURPOSE:

To assist and deputise in the absence of the Front Office Administration Manager; the Management and Operations of the Front Office Department, and to ensure that the standards as laid down by the company policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate. To provide the best possible standard in service to all guests that is in line with Legacy Hotels and Resorts’ Policies and Procedures.

REQUIREMENTS:

• Minimum Grade 12 (Matric)
• Recognised 3-year tertiary qualification in the Hospitality industry will be advantageous
• At least 2 year’s experience as a Manager in Front Office department in a similar 4 or 5 star Hotel
• Exceptionally fluent in English
• High Level of computer literacy with emphasis on Opera & Microsoft Office
• Well developed leadership, training and communication skills
• Good business acumen with competent financial understanding
• Well developed negotiation skills
• Well developed Administration and analytical skills & attention to detail
• Ability to create a strong team climate
• Ability to work shifts and occasional overtime

KEY RESULT AREAS (FREQUENT TASKS):

• To assist the Front Office Administration Manager and to take operational responsibility for all aspects of Reservations, Reception and Concierge
• To assist the Front Office Administration Manager in scheduling team members to ensure the correct level of coverage
• Oversee and maintain departmental handover procedures
• Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
• To assist the Front Office Administration Manager in reviewing departmental performance against the objectives set
• To assist the Front Office Administration Manager in the selection of team members, training and performance management
• Assist with maximizing of occupancy levels
• To maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by Legacy Hotels and Resorts
• To manage and control daily revenues and to report any deviations, irregularities to revenue and VAT accruals to the Residence Manager and rectify accordingly
• To be fully aware of the trends in the industry and make suggestions for the improvement of the overall Department

INFREQUENT TASKS:
Assist the Front Office Administration Manager with the supervision of the department
Represent the department in management meetings
Assist with the formulation of the departmental budget and financial reporting

DATE REQUIRED:
As soon as possible

REPORTING TO:
Front Office Administration Manager and Residence Manager