System Superuser

We Offer

Maersk is looking for a Sytem Superuser to join our team in Joannesburg. The position is a dynamic role comprehensive of being WMS/ TMS and related logistics application specialist and understanding of operations process with additional responsibilities related to project management, technical writing, and continuous improvement. Our team has a range of initiatives including supporting flawless new customer onboardings and new system implementations, driving process standardization, proliferating best practices across the organization, supporting in digital transformation, and more.

Key Responsibilities

Implementation and Transformation

• Support and drive the implementation of new customers and systems.
• Contribute to digital transformation efforts and help develop new initiatives.

Process Improvement and Documentation

• Document and support the implementation of business processes.
• Identify areas for continuous improvement to enhance efficiency, safety, and compliance.

Tool Optimization and Reporting

• Evaluate the use of tools to maximize return on investment.
• Develop reporting tools and key performance indicators (KPIs) to provide visibility into business trends.

Customer Support and Training

• Respond to customer requests.
• Provide training on systems and processes.

Technical Writing and Configuration

• Create technical documents, including business requirement documents, standard operating procedures, and process maps.
• Perform system configurations, including Level 1 and 2 Warehouse Management System (WMS) configurations.

Issue Management and Communication

• Manage, communicate, and resolve operational, process, and system issues.
• Collaborate with cross-functional teams to achieve business objectives.

Project Management

• Develop and execute project plans that involve multiple departments.
• Establish measurable goals and objectives for projects and initiatives.
• Track progress and provide updates throughout projects and initiatives.

Who we are looking for

• Proficiency in Warehouse Management System (WMS) software.
• Familiarity with Microsoft Office suite.
• Ability to rapidly acquire new skills and adapt to new systems or software.
• Effective written and verbal communication skills.
• Capacity to convey complex information in a clear and concise manner.
• Ability to approach situations with empathy, tact, and discretion.
• Strong emotional intelligence and diplomacy in interactions with others.
• Customer-focused mindset with a commitment to delivering excellent service.
• Ability to adapt to changing circumstances and work effectively under pressure.
• Self-motivated and organized individual with a strong work ethic.
• Ability to work independently and as part of a team.
• Proactivity and proven ability to analyze and resolve complex operational and systemic challenges.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .