Field Service Engineer (CBFSE)

• JHB (Remote)
• Posted 2 months ago

We are hiring a Field Service Engineer for our client in the ICT Industry. This role is fully remote, making it an ideal opportunity for someone looking for work-life balance. You will however be required to assist clients onsite when needed in the JHB areas covering Randburg, Rosebank, Bryanston, Sandton, Irene in Pretoria and the client base in JHB is growing.

We need a qualified and experienced individual to provide IT support assisting with hardware and software.

MAIN JOB FUNCTION

• Reviewing tickets and requirements on Autotask Service Desk
• Ensuring Autotask is updated on ticket progress
• Ensuring tickets are completed timeously
• Ensuring a summary of work done is always given on the ticket
• Ensuring after each ticket is complete and that the feedback form has been sent to the client
• Ensuring all platforms are authenticated daily
• Identify the types, categories, severity, and urgency of the ticket.
• Assisting clients on site with any queries that come through
• Effectively troubleshooting software/hardware issues that arise
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
• Communicate with clients to determine needs and explain complex issues
• Liaising with third party vendors when required
• Researching any issues that cannot be resolved to find a solution
• Continuously communicating with the client on any delays or feedback
• Building sustainable relationships and trust with customer through open and interactive communication
• Attending daily stand-up and report on project progress reports and to discuss product features
• Remote support on array of hardware & support systems
• Details Resolution summary
• Escalation management
• Accurate time logging
• Client support
• Using the best electronic means available (ticket system, monitoring, remote, email, telephone or Team)
• Promote and foster good working relationships with direct team and clients Resolve issues or escalate, but keep following up until issue resolved

Qualifications:

• Matric plus Diploma in Computer Science / Information Systems or engineering
• Min 3 years relevant working experience as a Field Service Engineer in the ICT space
• Must have own vehicle and driver’s license
• Excellent communication skills
• Exceptional client services experience
• Detailed orientated
• Computer literate
• Well experience hardware and software

Remuneration

R 24 000 CTC

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

To apply for this job email your details to christineb@armstrongappointments.com